In the immediate aftermath of a traumatic event:

Managers are the most effective first line of support for staff after a critical incident and should round to check-in with their staff immediately following an incident to determine if they can contiune to work safely or if they should be released to go home. Allow staff a break to collect themselves or check-in with loved ones.
Provide a Crisis Briefing 8-12 hours after the incident to check-in with staff, communicate inforamtion, answer questions, and provide support.
If anyone is experiencing an emotional crisis, refer them to the EAP 24/7 Immediate Counseling line at 877-801-5751 to talk to someone right away.
Because people need time to recover from shock and process their emotions and feelings, inform your team that EAP will be providing a critical incident stress debriefing after the next 24-72 hours. Call your local EAP to set up a debriefing.
If you need to consult about a critical incident after-hours, weekend, or holiday, please call 877-801-5751.

Crisis Assessment Consultations Provided to Management and Union Partners to determine need and to schedule services following a critical incident.	Grief Groups Offered when an employee dies on or off the worksite, or the result of an adverse clinical outcome.
Crisis Debriefing Debriefings are usually conducted 24-72 hours following the incident. Structured groups help people process the experience and start to identify coping mechanisms. It can also identify individuals that might benefit from further resources.	Threat Management (Report any threats to security ASAP) Responds to reports of potential acts of threatening or violent behavior, assists and consults with reporting persons in exploring and developing interventions and procedures, and supports the emotional impact of reporting persons.
Crisis Follow-up Consultations As needed throughout the crisis (maybe even weeks and/or months following), including anniversary dates.